Shipping

Shipping order

Any order made on this site is secured by the Paypal system. When you make a transaction on bbqelegant.com, you acknowledge that you are the owner of the credit card used. The billing address and name must match your card. By submitting an order, you agree to accept the delivery of the goods sent and to pay the total amount of the invoice. We will make delivery only after receiving your payment.

Shipping and delivery

All the small items we have in stock in store will be shipped to you within 3-5 working days. Any non-stock order will be on order at our suppliers. The delivery time for his articles will be sent to you by email. We can not be held responsible for the delivery time once the items have left the shop.
Unassembled barbecues that are in stock will be delivered to you within 5 to 10 business days.
The assembled barbecues will be delivered to you within 3 to 5 working days, depending on your region. The carrier will deliver your barbecue to the desired location.
Bbqelegant.com will ship the ordered products to the address indicated in the order confirmation. The address must be located in Canada (no expedition to Nunavut, Northwest Territories and Yukon Territory). Delivery times indicated by bbqelegant.com are approximate.

Delivery mode

All orders processed by bbqelegant.com are delivered with Canada Post or other shipping services. All orders are provided with a unique tracking code. Bbqelegant.com allows consumers to choose between two shipping options:

Standard parcel

Available across Canada (Nunavut Exception, Northwest Territories and Yukon Territory). Delivery may take up to 10 business days after order preparation.

Returns and Exchanges

Important notices

All orders can be returned for exchange or refund. Returns must be requested no later than 7 days after the parcel delivery date. Returned products must not have been damaged or used and must have their original packaging.

Exchange

Note that there will be no exchange possible with this transactional site, only a full refund will be made following the inspection of the returned product.
Return shipping costs are the responsibility of the customer.
Exchanges will be processed within 15 days of receipt of the item.
It should be noted that there is no exchange or return on open or used items. Any item returned must be in the same condition as when you received them, either in its original packaging.

Refunds

For a refund request, please complete our online form. Before returning items for a refund, you must first obtain permission from bbqelegant.com. Indicate your name, email, phone and in the comment box, your order number. Detailed return instructions and a return authorization number will be sent to you. The return authorization number must be clearly written on your package.
Shipping costs for a product to be refunded are at the customer’s expense.

Refund will be based on the original method of payment and will be processed within 30 days of receipt of the item. The refund is subject to inspection of the returned product as to whether it is in keeping with its originality. All products leave our shop and are checked before shipping.
It should be noted that there is no return on the articles used, the articles in promotion and liquidation (final sale). All returned items must be in the same condition as when you received them, either in its original packaging.

Before returning items for exchange or refund, you must first obtain permission from bbqelegant.com Complete our online return request form. Provide your name, order number and phone number to reach you during the day in all your communications with us. Detailed return instructions and a return authorization number will be provided. The return authorization number must be clearly written on your package.
If the shipping costs are at the customer’s expense, the returned products must be accompanied by the authorized return number, and the chosen courier service must include a tracking number with signature upon delivery. We are not responsible for lost or delayed returns and suggest service with insurance.

We will refund shipping charges for defective products returned to us. However, we do not accept this responsibility until the item is received and confirmed as being in default. We will not refund the shipping costs if the product returned and inspected is not in default. It is important to inspect your package during delivery for any damage to the equipment. All orders leave our warehouse in excellent condition, so it is important to be notified the day of delivery if there has been any damage in the transportation. Bbqelegant.com will take care of being compensated to the delivery company.

Cancellation of your order

If you wish to cancel your order before it is processed at our offices, you have a period of 24 hours.

Price

All prices you find on bbqelegant.com are in Canadian dollars and are before taxes (unless otherwise stated) Prices are subject to change without notice.

Payment

Only Visa, Master Card are accepted on this site.

Tracking your order

You will receive an email indicating the status of your package and including a tracking number, once your order has shipped.

Availability

Some items may be discontinued or out of stock without notice from our suppliers, if this is the case, we will offer alternatives otherwise we will refund your items in question.

Assembly and delivery

Delivery and assembly of bbq, in some sectors, our barbecues are sold assembled and verified, because we know that do not have that to do! In addition our assemblers are meticulous and experienced; your barbecue will be solid for several years to come. We have a professional delivery service that will deliver your new device where you want it. Each unit that will be delivered to your home will be tested before leaving our premises, ensuring that your gas appliance is free from leaks and other defects.

Home repairs

Do you have a problem with your barbecue? Maybe you have an ignition problem, a need for a burner replacement; we have a team of qualified technicians who will replace the parts of your barbecue safely and professionally. This service is available to you in certain areas.

Contact-us for advice and information on the different rates of our services

Communiquez avec nous pour un appel de service